Service and Repair Technician - windows and doors

Pella Windows & Doors • Parsippany, NJ

101d

About The Position

The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday – Friday, with a 6:30 am start time.

Requirements

• Experience in a service technician role or similar position.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and manage time effectively.

Nice To Haves

• Experience with Pella products or similar window and door systems.
• Customer service experience.

Responsibilities

• Provide quality service visits to customers to inspect, repair and/or adjust Pella windows and doors.
• Diagnose product issues in the field and determine the correct resolution.
• Perform repairs and adjustments as necessary.
• Communicate effectively with customers and internal service team.
• Ensure all customer service calls are completed in a timely and efficient manner.

Benefits

• Competitive hourly pay with overtime options
• Annual hourly rate review
• Company truck
• Company cell phone
• Full benefits package including medical, dental, and vision
• Health savings and flex spending accounts
• Company paid life insurance
• Company paid short/long term disability insurance
• 401k
• Vacation time
• Sick time
• Company paid holidays
• Direct deposit
• In-depth training program
• Solid reputation of the Pella Brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees