Service and Repair Customer Service Representative

3M • Red Wing, MN

153d • $84,595 - $103,394

About The Position

The Service and Repair Customer Service Representative position at 3M provides an opportunity to transition from various backgrounds into a rewarding career. This role involves handling multiple inquiries and developing solutions for moderately complex issues within customer service areas, including Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics. The representative will independently manage accounts with broader complexity and internal breadth, demonstrating a greater knowledge of systems and processes. The role may also involve participation in and leadership of project teams, all while working under limited supervision. Proficiency in communicating with French-Canadian speaking customers is preferred.

Requirements

• High School diploma, GED or higher (completed and verified prior to start).
• Three (3) years of Fall Protection sales or SRL repairs, or manufacturing, or customer service experience in a private, public, government or military environment.
• Ability to communicate verbally in the French-Canadian language.

Nice To Haves

• A quantifiable three (3) plus year history of high-level verbal and written communication skills satisfying intercompany and public inquiries.
• Ability to replicate processes and procedures day to day for consistent and predictable results.
• Functioning knowledge of Microsoft Office documentation and presentation software programs.
• Familiarity with QAD operating systems software.
• Familiarity with Salesforce CRM software.

Responsibilities

• Handle multiple inquiries and develop solutions for moderately complex issues within customer service areas.
• Independently manage accounts with broader complexity and internal breadth.
• Demonstrate greater knowledge of systems and processes.
• Participate in and may lead project teams.
• Work under limited supervision.

Benefits

• Medical, Dental & Vision insurance.
• Health Savings Accounts.
• Health Care & Dependent Care Flexible Spending Accounts.
• Disability Benefits.
• Life Insurance.
• Voluntary Benefits.
• Paid Absences.
• Retirement Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: High school or GED