Service and Parts Director

Preston Automotive Group•Aberdeen, MD

66d

About The Position

Lead and inspire our Service and Parts Departments - driving excellence in customer satisfaction, profitability, and efficiency. Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience. Coach and mentor department managers, advisors, and technicians to achieve individual and team goals. Maintain the highest levels of CSI, safety, and compliance. Oversee parts inventory management, warranty processes, and vendor relationships. Partner with the GM to align service and parts operations with dealership-wide goals. Continuously analyze performance data to identify opportunities for improvement and innovation.

Requirements

Proven Leadership Experience - Minimum of 5 years in a Fixed Operations, Service, or Parts leadership role within an automotive dealership.
Track Record of Success - Demonstrated ability to grow department performance, improve CSI scores, and achieve profitability goals.
Customer-Focused Mindset - A passion for delivering an exceptional guest experience at every touchpoint.
Financial & Analytical Strength - Skilled in managing departmental budgets, forecasting, and expense control; confident using performance metrics to drive decision-making.
Team Builder - Ability to recruit, train, and develop high-performing service and parts professionals.
Process-Oriented Leader - Strong organizational skills and a talent for optimizing workflow, productivity, and efficiency.
Technology Competence - Comfortable using dealership management systems and digital tools to streamline operations.
Communication Skills - Excellent interpersonal, verbal, and written communication abilities for interacting with staff, leadership, and customers alike.
Integrity & Professionalism - Leads by example with honesty, transparency, and accountability.
Vision for Growth - Someone who can take the Service and Parts Department to the next level through innovation, leadership, and a commitment to excellence.
High School Diploma or GED required; Bachelor's Degree in Business, Automotive Management, or related field preferred.
Valid Driver's License with a clean driving record.
Ability to work a flexible schedule including Saturdays as needed.

Nice To Haves

GM Dealership Experience - A strong understanding of General Motors service and parts operations is a plus, but not required.
CDK Dealership Management System Experience - Familiarity with CDK is a plus, but not required; we're happy to train the right leader.

Responsibilities

Lead and inspire Service and Parts Departments
Drive excellence in customer satisfaction, profitability, and efficiency
Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience
Coach and mentor department managers, advisors, and technicians
Maintain the highest levels of CSI, safety, and compliance
Oversee parts inventory management, warranty processes, and vendor relationships
Partner with the GM to align service and parts operations with dealership-wide goals
Analyze performance data to identify opportunities for improvement and innovation

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