Service and Parts Coordinator

Quaker Windows•Freeburg, MO

12d•Onsite

About The Position

The Luxury Service and Parts Coordinator works closely with Service team members, sales representatives and dealers to compose estimates for parts. The position completes both quoting and ordering parts, as well as communicating with manufacturing, scheduling and shipping to make sure orders are processed as expediently as possible.

Requirements

An individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Proficient with Microsoft Office software: Excel, Word, Outlook
Excellent Written & Verbal Communication Skills
Accuracy
Personal Effectiveness / Credibility
Discretion and Confidentiality
Collaboration Skills
Communication Proficiency
Reliability
Time Management

Nice To Haves

The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.
High School Diploma or a passed General Education Development test preferred
Two years of administrative or office support experience

Responsibilities

Handle incoming calls and emails from Quaker dealers and sales representatives needing parts
Prepare estimates for parts for Quaker dealers
Enter Incoming Parts Orders into Quaker's Q1 system
Schedule service appointments with the customer and service crew
Evaluate warranty claims
Investigate errors and discrepancies in parts provided
Process Return Merchandise Authorizations
Track and report the accuracy and status of parts orders fulfillment
Communicate parts order updates as needed to homeowners and outside Quaker personnel
Expedite parts by locating them in the manufacturing facilities and preparing shipment or facilitation to service technician(s)
Work with Expediter for Luxury Pack & Ship on rush orders
Track No Charge Parts & present in monthly report
Visit the production floor to investigate products
Complete administrative duties such as faxing, scanning, making copies, filing, etc.
Support the Service Manager and others in the department for a successful team atmosphere
Continually work to grow relationships with Quaker dealers and sales representatives
Gather and maintain an understanding of product warranty
Become Proficient in Quaker's Q1 Quote and Order Platform
Become Proficient Regarding the Quaker Luxury Window and Door Product Lines
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email, prepare reports and work schedules.
Review and analyze data and parts information.
Plan, prioritize and monitor order activities.
Complete assigned tasks or projects in a timely manner.
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly.
Follow department-specific safety requirements during visits to the production floor.