Service and Install Technician

State Industrial•Kenosha, WI

1d•Onsite

About The Position

The Service/Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

Requirements

Customer service and/or sales background
High school diploma or equivalent
Ability to operate assigned vehicles in compliance with corporate fleet policy
Demonstrated ability to support value-added product offerings
Strong mechanical aptitude (plumbing, electrical, mechanical)
Skilled in troubleshooting and problem resolution
Excellent customer service and communication skills
Ability to lift up to 60 lbs

Nice To Haves

Previous warewashing or laundry experience preferred

Responsibilities

Manage all installations within the assigned region
Accept and document installation requests from the district manager for follow-up and scheduling
Confirm product and equipment availability to complete installations efficiently in one visit
Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
Maintain and oversee the installation schedule and assigned workflow
Provide inter-district support as needed
Assist with inventory control and ordering processes
Submit asset movement forms for all installed inventoried equipment
Utilize handheld device software to record all parts, equipment, and products delivered
Continuously enhance technical knowledge of company machines and equipment
Maintain active communication with technical support vendors
Retain and promote access to equipment manuals for field representatives
Support service-related issues as assigned
Respond to service requests from representatives and supervisors
Maintain all company-issued equipment, vehicles, and related assets
Perform other duties as assigned
Work flexible hours as required