Service and Engagement Team Leader

Target • Upland, CA

132d • $24 - $41

About The Position

The Service and Engagement Team Leader at Target is responsible for leading a team that focuses on guest experience and service excellence. This role involves advocating for both in-store and digital services, ensuring that guests receive exceptional service and support. The Team Leader will engage with guests, manage team performance, and drive loyalty programs while maintaining a positive and inclusive work environment. The position requires planning and executing daily workloads to meet sales goals and enhance guest engagement.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred but not required.
• Ability to communicate effectively and operate technology equipment.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused in a fast-paced environment.

Nice To Haves

• Experience in a leadership role.
• Familiarity with retail business fundamentals.
• Skills in interviewing, developing, and coaching team members.

Responsibilities

• Lead a team of Guest Advocates and Service Advocates to exceed guest service expectations.
• Plan and execute daily/weekly workloads to support business priorities.
• Support Target Loyalty Programs and educate the team on benefits and features.
• Engage in meaningful development conversations with team members.
• Quickly respond to guest concerns and ensure team members feel supported.
• Evaluate candidates for open positions and develop a guest-centric team.
• Model a culture of ethical conduct and compliance.
• Lead and demonstrate a safety culture by recognizing safe behaviors.

Benefits

• Comprehensive health benefits including medical, vision, and dental.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave, national holidays, and vacation.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED