Service and Damage Coordinator
About The Position
The Service and Damage Coordinator plays a critical role within Flexcar’s site management team, overseeing the sale of vehicles, managing body damage claims, coordinating repairs with on-site and external repair partners and ensuring our team of on-site mechanics are working efficiently. You will work alongside other Flexcar managers to ensure the optimal condition of our fleet and facilitate the removal of aging cars. You will work closely with the Service Manager to ensure our team of technicians is working through our unavailable cars to ensure minimum dwell time. What You’ll Do: Lead and manage relationships with external vendors, ensuring efficient service delivery. Oversee body damage assessments and claims writing to ensure accurate reporting and timely repairs. Own KPIs for Technicians and Body Repair Specialists, driving performance and accountability. Coordinate bulk vehicle transportation for fleet optimization, in conjunction with the fleet team. Collaborate with EH&S to ensure compliance with safety procedures and best practices. Oversee on-site and off-site body damage repairs, ensuring quality and efficiency. Work closely with Flexcar Fleet Management to meet fleet utilization goals. Partner with the Loss Prevention team to ensure proper asset protection and minimize risk. Manage and authorize area expenditures with direct P&L responsibility for damage repair budget What You’ll Love About this Role: Being a core member of the Team– our customer safety, satisfaction, and company reputation depend on you! Being part of an automotive company that recognizes talent – The opportunity to learn new skills, contribute to the evolution of the company, and deliver a high-quality experience to our members. We are growing quickly – which means your career can grow quickly with us too! What Drives Success for this Role: Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set. Demonstrated history of being a quick learner and a passionate worker Operating as a team player in a fast-paced environment Flexibility to workdays, evenings, weekends and/or holidays Willingness to work outdoors (weather and other conditions vary) Ability to carry tools and marketing materials (up to 50 lbs.) Valid Driver’s License and an acceptable driving record (per company standards)
Requirements
- Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.
- Demonstrated history of being a quick learner and a passionate worker
- Operating as a team player in a fast-paced environment
- Flexibility to workdays, evenings, weekends and/or holidays
- Willingness to work outdoors (weather and other conditions vary)
- Ability to carry tools and marketing materials (up to 50 lbs.)
- Valid Driver’s License and an acceptable driving record (per company standards)
Responsibilities
- Lead and manage relationships with external vendors, ensuring efficient service delivery.
- Oversee body damage assessments and claims writing to ensure accurate reporting and timely repairs.
- Own KPIs for Technicians and Body Repair Specialists, driving performance and accountability.
- Coordinate bulk vehicle transportation for fleet optimization, in conjunction with the fleet team.
- Collaborate with EH&S to ensure compliance with safety procedures and best practices.
- Oversee on-site and off-site body damage repairs, ensuring quality and efficiency.
- Work closely with Flexcar Fleet Management to meet fleet utilization goals.
- Partner with the Loss Prevention team to ensure proper asset protection and minimize risk.
- Manage and authorize area expenditures with direct P&L responsibility for damage repair budget
Benefits
- Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
- Save for Your Future! 401(k) with company match from day one of hire
- Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
- Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
- Weekly Pay and other amazing perks!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
