Service Analyst

Arthur J. Gallagher • Rolling Meadows, IL

249d • $56,000 - $109,000 • Remote

About The Position

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. This position is responsible for using strong communication and technical skills to properly handle service inquiries and process benefit renewals.

Requirements

• Bachelor's degree in a related field preferred
• 1 years' experience with HR Technology solutions preferred
• Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
• Good customer service skills or prior experience
• Ability to multi-task, prioritize, and manage time effectively
• Solid technical skills, especially with SaaS and Excel
• Excellent grammar and communication skills
• Project management skills
• Basic mathematical skills
• Ability to work in a team-oriented environment
• Strong communication skills and active listening

Responsibilities

• Support and assist administrators with basic ongoing system functions and questions
• Identify and assess customers' needs to achieve satisfaction
• Troubleshoot and research issues to identify root causes
• Use deductive problem-solving skills to investigate and solve a broad range of problems
• Assist with reporting requests
• Update the system with any requested changes (ex. plan, rate, or rule updates)
• Assist with ACA processes and data auditing
• Understand employee benefits and necessary configuration rules, including cost calculations
• Attend all team and global team meetings
• Attend all webinars for respective system/vendor
• Train administrators and update custom administrative user guides
• Create and maintain client documentations and records
• Follow communication procedures, guidelines, and policies
• Perform Open Enrollment (OE) demos for current clients
• Stay current with system information, changes and updates
• Facilitate client calls when needed
• Assist with agenda and call notes for client calls

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree