Service Analyst – End User Computing Enablement

Allstate

64d • $62,800 - $114,175

About The Position

The Service Analyst – End User Computing (EUC) Enablement role is responsible for supporting the delivery of technology experiences that help employees remain productive and self-sufficient throughout their workday. This position focuses on go-to-market strategies, human change management, and service improvement initiatives for End User Computing. The role operates within an outcomes-based delivery model, where success is measured by adoption, user satisfaction, and business impact.

Requirements

• 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
• 2 years’ experience in creating structured documentation, adoption strategies, and leadership-ready reports.
• 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).

Nice To Haves

• 1 years’ experience in Power BI or Microsoft Power Package.

Responsibilities

• Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
• Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
• Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
• Support the adoption of AI-driven features within End User Computing products, ensuring readiness and user confidence.
• Collect and analyze end-user feedback to identify pain points and improvement opportunities.
• Translate insights into actionable recommendations for service and product teams.
• Leverage AI-enabled analytics where applicable to identify trends and predict adoption challenges.
• Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
• Drive continuous improvement initiatives aligned with user experience and business outcomes.
• Represent the Voice of the Customer in product and service forums, influencing roadmaps with data-backed insights.
• Partner with product, support, and change teams to anticipate impacts and ensure smooth rollouts.
• Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
• Provide actionable insights to leadership through regular reporting and analysis.
• Explore opportunities to use AI-driven tools for reporting automation and predictive insights.

Benefits

• Compensation offered for this role is $62,800.00 - 114,175.00 annually and is based on experience and qualifications.

What This Job Offers

• Job Type: Full-time