Service Ambassador

Museum of Ice Cream•Boston, MA

2d•$18

About The Position

A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards.

Requirements

18 years or older
Open availability, including weekends
Standing and walking on your feet for extended periods of time
Teamwork and ability to effectively function in a high energy environment
Bend/lift heavy objects of up to 40 pounds

Nice To Haves

Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
Entry level food preparation and inventory experience
Food Handler or ServeSafe certification preferred (we provide while on the job)
Prior experience in facilities, maintenance or sanitation
Guest-facing customer service or hospitality experience

Responsibilities

Service Excellence: Provide outstanding service by interacting with guests and team members, offering personalized support throughout the museum.
Facilities Maintenance: Follow all food handling, cleanliness and sanitation guidelines, ensuring that all museum areas meet safety and brand standards.
Food Preparation: Organize supplies and prepare food and beverage (F&B) components to enhance the guest experience & support museum operations.
Ice Cream & Treat Delivery: Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness.
Set-Up & Close Down: Set up and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized.
Event & VIP Setup: Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service.
Perform Other Duties: Perform other duties as assigned by management.
Cross-Training Potential: Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed.

Benefits

Competitive pay and performance bonus
Employee Assistance Program (EAP)
Employee of the month program
Break room snacks and unlimited ice cream
Ability to grow within the company
Annual performance review and bonus
Team outings
Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
Free entry for self at any MOIC location
4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
50% off retail products
Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone.