Service Advsior

Kalispell Toyota • Kalispell, MT

38d

About The Position

An Automotive Service Advisor acts as the primary liaison between customers and the service department, translating technical automotive issues into understandable terms for vehicle owners while managing the shop's workflow. We strive for Top Notch Customer Service with our customers with clear honest communication.

Requirements

• Strong verbal and written skills to bridge the gap between technical mechanics and non-technical customers. Some mechanical knowledge helps.
• Basic understanding of automotive systems (brakes, engines, electrical) and maintenance schedules.
• Empathy, problem-solving, and the ability to handle high-pressure situations or customer complaints professionally.

Responsibilities

• Greet customers, listen to their vehicle concerns, answer phone calls and document symptoms for technicians to review.
• Develop cost and time estimates for repairs, considering labor, parts, and shop supplies.
• Advise customers on necessary maintenance, additional services or parts recommended, and explain warranty coverage options.
• Write clear repair orders (ROs), obtain customer authorization for work, and maintain accurate service records - attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed