Service Advisors

Clay Cooley Auto Group•Irving, TX

About The Position

Service Advisors Turn Your Skills Into Success! Dodge Jeep Ram of Irving is seeking experienced, results-driven Service Advisors to join our growing Service Center. In this customer-facing sales role, Service Advisors build trust with guests, confidently recommend maintenance and repair services, provide clear pricing, and work closely with Technicians to deliver an exceptional service experience.

Requirements

Flexible availability to maximize customer opportunities and earning potential
Proven sales experience, ideally in a fast‑paced automotive environment
Comfort with technology to efficiently manage customers and close more work
Quick learner able to complete onboarding and start producing results quickly
Physically able to remain active throughout the workday
Strong communication skills to confidently engage customers, build trust, and drive sales
All applicants must be at least 18 years of age and legally authorized to work in the United States.
A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.

Responsibilities

Sell Value & Close Work: Present service recommendations, pricing, and repair options that maximize customer trust and revenue.
Drive Your Paycheck: Accurately manage customer records, invoices, payments, and warranty details to support smooth payouts.
Upsell Strategically: Identify and recommend additional maintenance and products that increase repair orders and increase commissions.
Control the Service Flow: Schedule appointments, document concerns, and create accurate Repair Orders with strong cost estimates.
Support Customer Transportation Needs : Verify insurance and coordinate loaner vehicles to protect CSI (Customer Satisfaction Index) and repeat business.