Service Advisors- Don Davis Nissan

Don Davis Nissan • Arlington, TX

16d

About The Position

Service Advisors VETERANS ARE ENCOURAGED TO APPLY! Don Davis Nissan of Arlington is actively hiring knowledgeable and experienced Service Advisors to assist customers with vehicle service maintenance scheduling and repair order management for our busy Service Department. The Service Advisor acts as the liaison between the customers and technicians, ensuring a positive experience, efficient service operations, and accurate invoice billings. If you have the horsepower to join a fast-paced environment and the ability to hit high standards, then apply today!

Requirements

• Onboarding process completed within days of applying!
• Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
• Excellent written and verbal communication skills
• Ability to work independently and as a part of a team.
• Basis knowledge of automotive systems and repair procedures.
• Applicants must be 18 years or older and be authorized to work in the United States.
• Applicants must have a valid driver's license and must complete the pre-employment screening.

Responsibilities

• Advise and explain costs of vehicle maintenance and repairs to service customers.
• Address inquiries and concerns and find a resolution for customer satisfaction.
• Manage and update customer vehicle records, create invoices, process payments, and validate warranty information.
• Update the database and offer accurate billing options to the customer.
• Promote additional services and products.
• Have sales generation objectives and contribute to the Service Departments revenue goals.
• Schedule service appointments and coordinate with technicians.
• Prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates.
• Verify customer's auto insurance and set up loaner vehicles when necessary.
• Collaborate with the Rental Agent for alternative transportation during the service of the vehicle.
• Provide progress reports to the customer throughout the service process.
• Constantly communicate with the customers concerning the timeline of completion.

Benefits

• Paid time off and holiday pay
• Company paid life insurance
• Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available
• Flexible spending account and employee assistance program accessible
• Retirement Savings Plans (401K / ROTH) plus company matching
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed