Service Advisors

Clay Cooley Auto Group•Irving, TX

About The Position

Dodge Jeep Ram of Irving is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.

Requirements

Flexible availability to support business needs
Sales experience with a working knowledge of the automotive industry
Basic computer skills and comfort navigating software systems
Ability to complete onboarding efficiently
Ability to stand, walk, or sit for extended periods (up to 5 hours)
Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management
All applicants must be at least 18 years of age and legally authorized to work in the United States.
A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.

Responsibilities

Provide Expert Customer Guidance: Clearly explain maintenance and repair recommendations, associated costs, and service options. Address customer questions and concerns while ensuring a positive and satisfactory service experience.
Manage Service Documentation: Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage. Ensure all database entries and billing details are complete and accurate.
Promote Service Offerings: Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
Coordinate Service Appointments: Schedule customer visits and work closely with technicians to prepare detailed Repair Orders. Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
Verify Insurance & Arrange Loaner Vehicles: Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
Provide Ongoing Service Updates: Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.