Service Advisor

South Atlanta Porsche Service Center • Atlanta, GA

152d

About The Position

At Hennessy, service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.

Requirements

• Must submit to a background and drug screen.
• Maintain a valid Georgia driver's license with an acceptable driving record.
• Excellent oral and written communication skills.
• Prior experience in the automotive industry is strongly preferred.
• Exceptional customer service.
• High level of detail orientation and accuracy.
• Proven experience working within a team environment.

Responsibilities

• Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
• Acknowledge automotive problems and services needed by listening to the customer’s description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly.
• Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer’s approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
• Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
• Develop estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles.
• Maintain vehicle records by recording service and repairs.
• Update job and product knowledge as required by Hennessy or the manufacturer.
• Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.

Benefits

• Top-notch facilities.
• Paid training and certifications.
• Unlimited career growth opportunities.
• Full range benefits.
• 401(k) with matching contributions.

What This Job Offers