Service Advisor

Full-time - Entry Level

Livonia, MI

About the position

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen actively to customer concerns and needs
• Schedule appointments and manage service requests
• Advise customers on recommended service and repair options
• Prepare service orders and ensure accurate billing
• Follow up with customers to ensure satisfaction and address any additional concerns
• Maintain a clean and organized service area

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proficient in basic computer skills
• Previous experience in a service or hospitality role preferred

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!