Service Advisor

PMG AUTO SALES • Bryan, TX

81d

About The Position

Bryan College Station Toyota is looking for motivated and caring individuals who would like to start a stable career as a Service Advisor. Service Advisors are given the best tools to deliver quality results - training, technology, and support. As a Service Advisor, you will be frequently called a “Care Consultant” because you care! Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.

Requirements

• Reliable, compassionate, and motivated
• Desire to continuously develop and learn
• High School Diploma or General Education Experience (GED) (Required)
• Valid Texas driver's license with a good driving record
• Pass Pre-Employment drug screening
• Pass Background Check

Nice To Haves

• Customer service Experience (Preferred)
• Bilingual (A plus)
• Automotive experience (not required)

Responsibilities

• Listens to each client and clearly articulates information on the repair order
• Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
• Presents a menu of recommended maintenance and additional services to every client
• Writes Repair Orders, detailing problems and pertinent information, and secures clients’ signature for authorization of repair or service
• Communicates to clients the current status of a repair order
• Inspects quality of vehicles following repairs of service to verify that all authorized work is performed properly
• Maintains a record of status of special-order parts
• Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintains required hours per repair order (HPR) in accordance with dealership standards
• Attends weekly department meetings

Benefits

• Unlimited earning potential – production based pay
• Monthly performance bonuses
• Medical, Dental, & Vision insurance plans
• 401(k) with company-match
• Paid-time-off (PTO)
• Paid parental leave
• Associate purchase program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED