Service Advisor

Lazydays Rv Supercenter • Wilmington, OH

71d • $40,000 - $60,000

About The Position

Lazydays RV is looking for RV Service Advisors to join our growing team! This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed. Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation's leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.

Requirements

• Valid Driver's License issued by worked-in state and clean driving record to meet insurance requirements
• Professional in appearance and conduct
• Excellent time management skills; ability to multitask and re-prioritize as needed
• Ability to resolve problems with minimal supervision/direction
• Ability to read and comprehend instructions and information
• Trainable in vehicle mechanical/technical operations
• Sales and Quality Assurance experience preferred
• Must have excellent customer service and communication skills, both verbal and written
• Ability to speak, read, write and comprehend English

Responsibilities

• Meet & Greet daily appointments as needed
• Perform detailed write-up of customer's concerns
• Inspect all incoming coaches for existing physical damage, and note as required, with customer's signature
• Have customers sign a liability disclosure form on all coaches coming in for service
• Obtain or write necessary estimates of needed repairs
• Handle paperwork by warranty/retail procedures
• Obtain customer credit card information for all retail repair orders, before work is started
• Maintain communications with the Service Manager and customers; keep customers informed on the status of repairs
• Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness
• Return all phone messages promptly
• Keep all paperwork and repair orders current
• Go over all completed paperwork personally with the customer upon pickup
• Assure the customer receives an invoiced Repair Order (RO)
• Assure that all necessary documents are signed and payment arrangements made, at or before pickup
• Prepare required reports
• Pre-invoice all service repair orders and ensure customer's keys and paperwork are delivered to the cashier
• Ensure all documentation is provided when required - either by manufacturers or company process
• Review, book, and pre-invoice all stock unit tickets, delivery repair orders, and service repair orders to estimators
• Add jobs to open repair orders as needed by advisors, techs, and delivery managers
• Attend all company-required meetings and training
• Additional responsibilities as requested or required

Benefits

• Aggressive performance Based Pay Plans
• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation
• Employee Stock Purchase Plan (ESPP)
• Fun work environment
• Growth opportunities
• Sponsorships in our local communities
• Paid OEM Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level