Service Advisor

Hill Nissan • Winter Haven, FL

116d

About The Position

Hill Nissan is looking for experienced Service Advisors to join our Service Team. Service Advisors/Automotive Service Consultants interpret customers needs for the mechanics. Start your career with Nissan today!

Requirements

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• KPI focused
• Reynolds and Reynolds experience preferred
• Valid driver's license

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Schedules service appointments
• Test drives vehicles with customers to identify concerns
• Communicates with customer when additional service work is recommended
• Follows up with customers 24 hours after service visit

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• Accidental Insurance
• 401K Retirement Plan
• Gym Membership
• Employee purchase program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers