Service Advisor

PAMAL BROADCASTING • Albany, NY

72d

About The Position

Destination Nissan has openings for experienced Service Advisors that take great pride in customer satisfaction. Responsibilities include taking care of customers, listening to their problems, providing estimates and communicating recommended maintenance service to customers.

Requirements

• Strong background in quality customer service with a proven track record.
• Prior experience in the automotive Industry either at a dealership, independent or aftermarket shop is greatly preferred.
• Must be team oriented with positive attitude and professional demeanor.
• A valid and clean driver’s license is required.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Presents customer with a service maintenance menu.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees