Service Advisor

Toyota Motors • Irving, TX

378d

About The Position

The Service Advisor position is a customer-facing role responsible for managing the service process for vehicles at the dealership. The primary focus is on ensuring customer satisfaction by effectively communicating with customers, assessing their vehicle needs, and providing accurate estimates for service costs. This role requires a blend of technical knowledge and interpersonal skills to maintain a positive relationship with customers and ensure their vehicles are serviced efficiently.

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a must
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Nice To Haves

• ADP computer experience a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Medical, Vision & Dental insurance for full-time employees
• 401K retirement and saving plans after 6 months of employment
• Paid vacation time, selected holiday pay, and sick leave

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed