Service Advisor

Steven Kia•Harrisonburg, VA

13h•$40,000 - $150,000

About The Position

As a Service Advisor , you are the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, and strong communication skills. You will guide customers through the service process, clearly explain vehicle needs, manage expectations, and ensure a smooth experience from arrival to delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building long-term customer relationships.

Requirements

Proven customer service experience required (automotive or service-related preferred)
Previous Service Advisor or dealership experience strongly preferred
Strong communication and interpersonal skills
High emotional intelligence with the ability to manage diverse customer situations
Strong organizational skills and ability to multitask in a fast-paced environment
Basic to strong understanding of automotive maintenance and repair
Comfortable using Dealer Management Systems (DMS) and computer applications
Valid driver’s license and clean driving record
High School Diploma or equivalent required

Responsibilities

Greet customers promptly and create a welcoming, professional first impression
Listen actively to customer concerns and document vehicle issues accurately
Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms
Write accurate repair orders and communicate effectively with technicians and the parts department
Monitor vehicle progress and provide proactive status updates to customers
Present service recommendations and options while maintaining transparency and trust
Handle questions or concerns with patience, professionalism, and a solution-oriented approach
Follow up with customers after service to ensure satisfaction
Maintain dealership and manufacturer standards, policies, and procedures