Service Advisor
RIVERSIDE METRO AUTO GROUP LLC•Riverside, CA
7d•$68,000 - $150,000
About The Position
The Service Advisor is the liaison between customer and the service department, assisting customers with any inquiries and vehicle repair service. As a key face of the service department, professionalism, integrity and strong interpersonal skills are crucial to uphold our excellent reputation.
Responsibilities
- Greet customers when they arrive in a friendly and professional manner.
- Verify warranty and service contract coverage when initiating a repair order
- Perform walk around inspections and advise customer of maintenance needs based on manufacturer requirements.
- Accurately document customer concerns, assist technicians when needed to verify concerns and ensure vehicle is fixed right the first time.
- Act as liaison between customer and technician.
- Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Follow up with customers and provide repair status updates on a daily basis.
- Gain knowledge by participating in educational opportunities, keeping up with manufacturer’s publications and completing required training.
- Inform customers about potential cost savings and warranty protections
- Assist customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
- Drive loyalty by providing exceptional customer service
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
