Experienced Service Advisor

Oro Ford•Tucson, AZ

2d•$50,000 - $90,000

About The Position

Oro Ford is seeking an experienced, customer service focused Service Advisor who can provide our guests with knowledgeable and enthusiastic service to ensure long-term customer loyalty. 3+ year experience preferred. High guaranteed salary. Compensation & Benefits This is a full-time, staff position offering a salary of $50000 to $90000 per year, paid bi-weekly with comprehensive benefits including medical, vision, dental, 401k, long-term and short-term disability, employee assistance program (EAP), life insurance, and vacation time.

Requirements

High school diploma or equivalent
2+ years’ experience as a Service Advisor
Previous experience working in an automotive dealership repair facility a must
Detailed knowledge of automotive repair theory, terminology, and procedures
Proven customer service/relations experience
Excellent communication and troubleshooting skills
Ability to prioritize and manage multiple tasks and meet deadlines
Self-motivated and able to work independently and as part of a team

Responsibilities

Greet guests in a friendly and efficient manner
Accurately assess customer’s needs and provide solutions to meet their expectations
Serve as the customer advocate within the department
Provide guests with accurate information regarding service plans, services and parts
Process all incoming service calls, write up ticket requests, and make follow-up arrangements
Work closely with technicians to ensure quality repairs are completed in a timely manner
Maintain a close relationship with guests for future and repeat business
Handle customer concerns promptly and respectfully
Update guests regarding status of their repair throughout the process
Resolve customer complaints quickly and appropriately
Maintain clean and orderly documents, files, workstation, and other areas in accordance with company standards