Service Advisor

Hendrick Automotive Group

1d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers, as well as scheduling the service to be performed. This role has no direct supervisory responsibilities. Hendrick Automotive Group, the employer, emphasizes that its people are its most important assets, fostering a culture built on core values such as Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Teammates are empowered and trained to be leaders, encouraged to balance family and community commitments. Hendrick is an Equal Opportunity employer, actively encouraging minorities, women, veterans, and individuals with disabilities to apply.

Requirements

Ability to perform each essential duty satisfactorily.
High School Diploma or GED.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Demonstrate Servant Leadership.
Demonstrate Teamwork through Trust & Respect.
Demonstrate Integrity.
Demonstrate Commitment to Customer Enthusiasm.
Demonstrate Passion for Winning.
Demonstrate Accountability at All Levels.
Demonstrate Commitment to Continuous Improvement.

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned