Service Advisor

Tyler Kia•Niles, MI

18d

About The Position

As a Tyler KIA / GM Service Advisor , you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability. About you: Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership. What We Offer: Advanced placement opportunities Family atmosphere Relaxed atmosphere Major medical insurance 401(K) Paid vacation No weekends No late nights Flexible schedule

Requirements

Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs

Responsibilities

Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle