Service Advisor - Norwich Service Center - Full Time
About The Position
We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day. Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of. And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.
Requirements
- High School or equivalent experience
- Demonstrates strong interpersonal and communication skills; computer literacy
- Strong attention to detail
- High organizational skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees and customers
- Knowledge of cash handling and cash register operations
- Willing to hold others accountable
Responsibilities
- Greet customers promptly and professionally, creating a welcoming and service-focused environment
- Serve as the primary point of contact between customers and technicians throughout the service process
- Address customer concerns, questions, and service needs in a timely and professional manner
- Schedule service appointments efficiently based on shop capacity, technician availability, and service urgency
- Proactively contact customers who miss appointments to reschedule and maintain service retention
- Manage daily service counter operations, including customer check-in and check-out processes
- Ensure all required customer, vehicle, and service information is accurately documented
- Create, organize, and track work orders from intake through completion
- Monitor repair progress and ensure services are completed within promised timelines
- Escalate delays, parts shortages, or service issues appropriately
- Prepare accurate service estimates based on technician diagnostics and service standards
- Clearly explain recommended services, repair options, timelines, and costs to customers
- Review completed invoices with customers, ensuring full understanding of work performed
- Support customers in making informed service and maintenance decisions
- Ensure customer updates are timely, accurate, and aligned with service expectations
- Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
- Adhere to all Co-op policies, procedures and employee code of conduct
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
