Service Advisor - South Dade Kia of Homestead

Toy Tech Motors Corporation•Homestead, FL

82d•Onsite

About The Position

Join our team at South Dade Kia of Homestead! We’re looking for a Service Advisor who takes care in their work and enjoys supporting customers throughout their service experience. If you’re someone who communicates clearly, stays organized, and feels comfortable in a fast-paced environment, this role may be a strong fit for you. As a Service Advisor, you’ll greet customers, help identify their vehicle concerns, review recommended services, and prepare accurate repair orders. You’ll also verify warranty and service contract coverage, coordinate with technicians, and keep customers updated on the status of their vehicle. Your role is essential in creating a positive service experience from the moment a customer arrives to the moment their vehicle is ready. You’ll be part of a service department that collaborates closely, values each team member’s contribution, and works together to deliver a consistent and reliable customer experience.

Requirements

Previous experience as an automotive Service Advisor and a working knowledge of automobiles
Professional personal appearance and work ethic
Proficient use of computers, business software, and equipment
Excellent communication and organizational skills
Friendly and customer service focused
Ability to communicate complex technical concepts to customers
Ability to multitask and work under pressure in a fast-paced environment
Ability to walk and stand for long periods of time as well as work outside
Valid Driver’s License with clean driving record
Complete Pre-employment Background check and Drug Screening
Bilingual in English and Spanish is required

Responsibilities

Obtain customer and vehicle information, clearly report all vehicle symptoms as described by customer and recommend maintenance based on age, mileage, and history of vehicle
Develop and prepare accurate cost of materials, supplies, and labor and calculate customer’s payment
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtains approval signatures, and enters RO into service database
Builds and maintains customer rapport by explaining estimate, answering customer questions and concerns, obtaining and providing contact numbers, providing expected return of vehicle, and arranging towing and temporary transportation as applicable
Oversees quality control and technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times
Participate in the development and documentation of standard operating procedures as applicable