Service Advisor - New Setup Team

Wesco Turf•Deerfield Beach, FL

About The Position

The Service Advisor - New Setup Team is responsible for providing administrative support to the New Setup Team in the Deerfield Beach Service Department. Responds to production needs, exceeding expectations for quality repairs, quick turnaround time, and meeting committed promise dates. To grow and build a successful career with Wesco Turf, you will be responsible for: Assist the Service leader with daily scheduling of product to include staging and production. Prepare warranty claims for submission to Briggs, Bernhard, Club Car, Kohler, Salsco, Toro, and/or other appropriate vendors for processing in a timely manner. Review repair orders for accuracy prior to closing. Close all repair orders in three days or less for invoicing. Request specific parts as identified by the vendor to be returned, tagged and held for 30 days past claim payment. Upon vender request all failed parts must be returned with all required paperwork and shipped within 24 hours of request. Ensure Prep Specialist(s) is pulling and staging the next required jobs for the NSU technicians Create repair order and transfer requested parts to be sent to technicians and/or the Mobile service advisor for on-site installations. Add jobs as needed to repair orders for warranty issues identified during set up process. Process the transfer of parts requested by team technicians for timely completion of equipment. Submit OBQ (Out of Box Quality) issues with pictures and proper documentation for Vendors. Primary scheduler of NSU technician’s daily workload, the communication to the Service Manager of daily pulls, preparing and submission of the NSU status spreadsheet. Control inventory of parts not required to complete jobs by correctly transferring them back to the parts department in a timely manner. Update repair order as needed per repairs, complete billing of all charges for internal repairs and release for invoicing upon completion of setup. Maintain technician scheduling dashboard to assist the prep specialist preparing next jobs. Provide daily updates on work orders processed to Service Leader. Primary responsibility of NSU “take off” parts. Ensuring they are labeled accurately and placed in the correct location.

Requirements

Minimum High School Diploma G.E.D. or equivalent
Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
Minimum of five years experience in a related field experience
Requires excellent documentation practices.
Requires strong interpersonal skills with good administrative skills
Must have the ability to read and analyze documents and procedure manuals
Requires strong mechanical background with good administrative skills, ability to assess situations and respond in the customers’ best interest.
Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees.
Requires the ability to multitask and handle situations responding to the needs of Team Members.

Responsibilities

Assist the Service leader with daily scheduling of product to include staging and production.
Prepare warranty claims for submission to Briggs, Bernhard, Club Car, Kohler, Salsco, Toro, and/or other appropriate vendors for processing in a timely manner.
Review repair orders for accuracy prior to closing.
Close all repair orders in three days or less for invoicing.
Request specific parts as identified by the vendor to be returned, tagged and held for 30 days past claim payment. Upon vender request all failed parts must be returned with all required paperwork and shipped within 24 hours of request. Upon vender request all failed parts must be returned with all required paperwork and shipped within 24 hours of request.
Ensure Prep Specialist(s) is pulling and staging the next required jobs for the NSU technicians
Create repair order and transfer requested parts to be sent to technicians and/or the Mobile service advisor for on-site installations.
Add jobs as needed to repair orders for warranty issues identified during set up process.
Process the transfer of parts requested by team technicians for timely completion of equipment.
Submit OBQ (Out of Box Quality) issues with pictures and proper documentation for Vendors.
Primary scheduler of NSU technician’s daily workload, the communication to the Service Manager of daily pulls, preparing and submission of the NSU status spreadsheet.
Control inventory of parts not required to complete jobs by correctly transferring them back to the parts department in a timely manner.
Update repair order as needed per repairs, complete billing of all charges for internal repairs and release for invoicing upon completion of setup.
Maintain technician scheduling dashboard to assist the prep specialist preparing next jobs.
Provide daily updates on work orders processed to Service Leader.
Primary responsibility of NSU “take off” parts. Ensuring they are labeled accurately and placed in the correct location.

Benefits

Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.
Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.
Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.
Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

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