Service Advisor

Joseph Buick GMC • Cincinnati, OH

7d

About The Position

We are seeking a professional Service Advisor to join our growing team. In this role, you will be the primary point of contact for our service guests, serving as a consultant and liaison between the customer and our technical team. Your goal is to provide a concierge-level experience, ensuring that every vehicle is serviced efficiently and every customer leaves with complete satisfaction.

Requirements

• Professionalism: A friendly, organized personality with a well-groomed appearance.
• Communication Skills: Exceptional verbal and written communication abilities.
• Action-Oriented: Self-motivated, team-oriented, and capable of working effectively with minimal supervision.
• Track Record: A consistent history of service success and high customer satisfaction results.
• Must have a clean driving record and a valid driver’s license.

Responsibilities

• Customer Consultation: Greet guests in the Drive Lane, identify vehicle needs, and provide clear, professional advice on repairs and maintenance.
• Workflow Management: Oversee service orders and the flow of the Drive Lane to ensure customers receive prompt and effective service.
• Service Coordination: Manage technician time efficiently by distributing work orders and monitoring progress to meet promised completion times.
• Technical Communication: Translate technical vehicle issues into easy-to-understand explanations for customers regarding warranties, repairs, and preventative services.
• CSI Performance: Maintain a Customer Success Index (CSI) score at or above company and manufacturer standards by providing world-class service.
• Operational Integrity: Assist in diagnosing vehicle problems and ordering necessary parts; ensure all warranty claims and documentation adhere to company and legal standards.

Benefits

• Supportive Team Environment: Join a collaborative and professional workplace where your contributions are valued.
• Work-Life Balance: We believe in a healthy balance between professional success and personal time.
• Competitive Compensation: Earn a rewarding income with a pay structure designed to recognize top performance.
• Future Planning: 401(k) retirement savings options to help you plan for the long term.
• Health Insurance: Comprehensive coverage to support the wellness of you and your family.
• Growth Opportunities: We are a rapidly expanding business with a strong "promote from within" culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed