Service Advisor, Guntersville, AL
About The Position
As a Service Advisor , you will gain hands-on experience in one of Wilk s Auto Service centers by making meaningful connections while delivering outstanding service . You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment. Responsibilities will include, but not be limited to: Help drive and reach sales goals through guest interactions including tire and service sales. Build guest relationships and ensure guest satisfaction through understanding their needs. Understand and be able to describe all warranties, advertising, and promotion of products and services. Learn and take responsibility for the administrative functions of the store. Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out. Make recommendations to guests based on manufacturing recommendations. Promote self-development by utilizing Company provided training tools. Maintain a clean and safe work and guest area. Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting. Be available to help in the shop with oil changes, lubrication and tire changes.
Requirements
- Prior guest service experience
- Valid driver's license
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Nice To Haves
- High School Diploma or GED
- Previous Automotive Guest Service experience
- Previous Tire or Parts Sales experience
- Previous administrative organization and work experience
Responsibilities
- Help drive and reach sales goals through guest interactions including tire and service sales.
- Build guest relationships and ensure guest satisfaction through understanding their needs.
- Understand and be able to describe all warranties, advertising, and promotion of products and services.
- Learn and take responsibility for the administrative functions of the store.
- Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
- Make recommendations to guests based on manufacturing recommendations.
- Promote self-development by utilizing Company provided training tools.
- Maintain a clean and safe work and guest area.
- Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.
- Be available to help in the shop with oil changes, lubrication and tire changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
