Service Advisor- Chattanooga, TN

Skiers Marine Inc.•Chattanooga, TN

5d•Onsite

About The Position

As a Service Advisor at Skier’s Marine in Chattanooga, you’ll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detail‐oriented, customer-focused, displays strong communication skills, and is committed to representing Skier’s Marine’s values.

Requirements

Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).
Strong organizational and multitasking skills.
Excellent written and verbal communication.
Basic understanding of service processes, parts ordering, warranty filing.
Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).
Ability to operate in a fast‐paced service environment and manage multiple priorities.

Responsibilities

Customer Follow‐Up: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.
Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.
Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skier’s Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.
Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.
Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.
Computer Proficiency: Navigate Windows and/or macOS systems, and type at least 55 words per minute.
Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.
Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skier’s Marine Coordinators to resolve issues and maintain company alignment.
Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.