Service Advisor

Farris Jeep•Jefferson City, TN

34d

About The Position

Service Advisor – Farris Jeep Chrysler Dodge Ram is one of the ten oldest CDJR dealerships in the nation. Family-owned and operated for over 90 years, we’ve earned a reputation for integrity, professionalism, and award-winning service. Our Service Department has been voted the #1 facility in the area. We are currently seeking a Service Advisor to help us continue that legacy. This position plays a vital role in supporting customers through every step of their service experience—by phone, online, and in person. Being family-owned means you’re not just another number. We invest in your growth, remove obstacles that slow you down, and help you reach your earning potential. Our leadership team is hands-on, supportive, and committed to your success, both personally and professionally.

Requirements

Previous customer service experience preferred
High level of professionalism and attention to detail
Excellent written, verbal, and interpersonal communication skills
Strong organizational and problem-solving abilities
Proficiency in computers and online systems
Enthusiastic, self-motivated, and eager to learn
Reliable with a strong work ethic and commitment to customer satisfaction

Nice To Haves

Automotive industry experience is helpful, but not required

Responsibilities

Handle inbound customer calls to schedule service appointments
Ask strategic questions to understand service history and vehicle needs
Check customers in and out, following a consistent service process
Provide updates to customers throughout their repair or maintenance visit
Recommend appropriate maintenance or repair services based on findings
Build Lasting Relationships with customers through Trust and Integrity in business
Verify and update customer contact information during each visit
Utilize multiple computer and tablet systems to document and complete service records accurately