Service Advisor

TIMBROOK AUTOMOTIVE INC-posted 1 day ago

$15 - $20/Yr

Full-time • Entry Level

Onsite • Oakland, MD

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Do you enjoy working with people and have a passion for the automotive industry? We're looking for a customer-focused and motivated Service Advisor to join our team! In this role, you’ll be the bridge between our customers and technicians—helping ensure every visit is smooth, transparent, and stress-free.

Greet customers and listen to their service needs
Write and manage repair orders from drop-off through delivery
Communicate with technicians to gather repair recommendations
Explain repairs, costs, and warranty details clearly and professionally
Maintain communication with customers throughout the service process
Review completed repairs, process payments, and ensure customer satisfaction
Help achieve department sales goals and high customer service scores
Other duties as assigned by management

1–3 years of service advisor or automotive customer service experience preferred
Excellent communication and organizational skills
Strong multitasking ability in a fast-paced environment
Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
High school diploma or equivalent required
Valid driver's license and clean driving record

Competitive salary based on experience and qualifications
Full time position with growth potential
Health, dental, and vision insurance.
Voluntary benefits.
Retirement savings plan with company match
Paid time off and holidays
Employee Discounts
A supportive, team-based environment and strong leadership

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