Service Advisor

Lithia & Driveway•Ames, IA

16d

About The Position

Ready to Elevate Your Career? Stop settling. Start winning. Honda of Ames is looking for a driven, customer-focused Experienced Service Advisor to join our high-performance team. If you thrive in a fast-paced environment, love delivering exceptional service, and want to work for a dealership that values your talent, this is your moment. Why Choose Honda of Ames? We don’t just sell cars—we deliver a world-class experience for customers and employees alike. At Honda of Ames, your expertise matters, your voice counts, and your career growth is real. Your Mission: Be the go-to expert for service customers—own the relationship from start to finish. Accurately document concerns and communicate with technicians like a pro. Explain services, costs, and timelines with confidence and clarity. Build trust and loyalty that keeps customers coming back. Crush performance targets and help drive the team forward. Ready to take the wheel on your career? Apply today and join the Honda of Ames family! High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Proven Experience: 2+ years as a Service Advisor (automotive industry preferred).
Customer Champion: Exceptional communication and organizational skills.
Tech-Savvy Edge: Comfortable with service software and basic mechanical knowledge.
Problem-Solving Power: Handle challenges with professionalism and composure.
Team Spirit: Thrive in a collaborative, high-energy environment.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Be the go-to expert for service customers—own the relationship from start to finish.
Accurately document concerns and communicate with technicians like a pro.
Explain services, costs, and timelines with confidence and clarity.
Build trust and loyalty that keeps customers coming back.
Crush performance targets and help drive the team forward.