Service Advisor

Sunbelt Fire Inc • Bessemer, AL

2d • Onsite

About The Position

At Sunbelt Fire, we’re not just repairing equipment – we’re serving those who save and protect lives. This purpose drives every maintenance performed, truck repaired, or service provided. We want to serve First Responders with excellence and are seeking talented, servant-hearted, individuals who want to be part of Sunbelt’s mission glorify God in all we do.

To support our continued growth across the Southeast, we’re seeking a dependable, customer-focused Service Advisor to join our Birmingham, AL branch. In this role, you’ll be the primary point of contact for departments dealing with equipment issues, helping ensure their apparatus is serviced accurately and returned to the field as quickly as possible.

As a Service Advisor at Sunbelt Fire, you bring clarity, consistency, and professionalism to each customer interaction. You’re comfortable coordinating with technicians, communicating updates, and solving problems in a fast-moving environment. You value teamwork, take ownership of your work, and are committed to delivering an extraordinary customer experience. If you’re someone who enjoys being part of a purpose-driven team where your work truly matters, we’d love to meet you.

Requirements

• Passion about the mission of Sunbelt Fire, our core values, and serving those who save and protect lives.
• High school diploma or equivalent; additional education or certifications is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and software related to customer service management.

Nice To Haves

• Previous experience in customer service role is a plus.
• Knowledge or background in heavy trucks, heavy equipment, or automotive is a plus.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing updates on service progress to provide excellent customer service.
• Create estimates for customers within CRM (Salesforce) and ensure all estimates are within the company’s scope of work and capabilities.
• Efficiently manage the opening and closing of work orders, ensuring all necessary information is accurately recorded, documented, and approved by customer.
• Perform any required research, use vendor assistance, and maximize sharing of knowledge across branches to expeditiously diagnose and repair. Perform quality control inspections throughout the repair and at completion to ensure quality of all work and meet customer’s expectations.
• Facilitate effective communication between technicians, the service department, and the parts department to ensure smooth workflow and timely repairs.

Benefits

• Medical, Prescription Drug, Dental and Vision Benefits offered through BCBS of Alabama and Mutual of Ohama
• Company paid Life Insurance
• Company paid Long-Term Disability (Short-Term Offered)
• 401k with Company Match
• Vacation and Sick Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED