SERVICE ADVISOR- Infiniti
About The Position
Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you! Position Summary: As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.
Requirements
- Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
- Goal-Oriented: Ability to set and achieve sales and performance goals.
- Adaptability: Thrive in a fast-paced environment with multiple priorities.
- Communication Skills: Strong interpersonal skills and effective communication abilities.
- Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
- A valid driver's license.
- Must pass background check and hair follicle drug screen.
Responsibilities
- Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
- Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
- Repair Orders: Create transparent repair orders with detailed cost and time estimates.
- Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
- Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
- Cash Handling: Accurately process cash and check receipts according to company policy.
Benefits
- A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
- Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
- Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
- Top-Notch equipment and facilities that enhance your productivity and efficiency.
- Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
