Service Advisor

GALPIN MOTORS, INC.•Los Angeles, CA

38d

About The Position

Exciting Service Advisor employment opportunity at Galpin Volkswagen! Become part of an elite service team at one of the world’s largest and most respected Volkswagen Dealerships. This is a great opportunity to work with an industry leader and join the Galpin Family of Dealerships! We are looking for experienced service advisors who are enthusiastic, honest, hard working, and committed to great customer service. Company Overview: Galpin opened its doors in 1946 and over the last 77 years has become the pinnacle of the Automotive industry. Galpin Motors is an automotive pioneer and credited with many industry firsts. Galpin was customizing vehicles before custom cars were a thing. In the 50’s, Galpin was showcasing custom cars with the Barris’. In the 60’s, Galpin was winning Nascar as a 4 time West Coast Champion. The 70’s brought the birth of the custom van industry and off-road trucks at Galpin, and our innovation and technology and automobiles and design has continued until this day. Galpin Ford has been the #1 Volume Ford Dealer in the World for a record 29 consecutive years and every Galpin dealership has ranked in the top 10 nationally. We do what we do because we love it and our customers love it so it creates an enthusiasm which has made Galpin famous around the world. Galpin is the only dealership group that has starred in two television shows, Pimp My Ride and Car Kings. We have worked with the most famous automotive celebrities and have close relationships with the entire automotive industry. Galpin’s family of brands include Ford, Lincoln, Porsche, Volkswagen, Land Rover, Jaguar, Volvo, Aston Martin, Lotus, Polestar, Mazda, Honda. Joining these brands are Galpin Auto Sports (G.A.S.), Galpin Studio Rentals, Horseless Carriage Restaurant, Boxenstopp Restaurant and Starbucks. Galpin is family owned and operated by the Boeckmann Family, led by our President Beau Boeckmann, who is engaged and runs the day-to-day operations. Galpin’s Core Values include Integrity, A servants’ Attitude, Accountability, Continuous Improvement, Teamwork and Fun! Some of What You’ll do: Greet customers and create a welcoming and friendly environment Work with the customer to evaluate their service needs, review past service history, and make recommendations for repairs Instill confidence in the customer by completing accurate estimates for parts, and labor Partner with service technicians and ensure repair orders are delivered promptly Build trust in customers by checking up on repairs, explaining completed work, and ensuring customer satisfaction Be part of an elite team of automotive service professionals Continue to develop your skills and take your career to new heights! What we are looking for: Minimum of a high school diploma or equivalent Valid driver's license 3-5 years service advising experience Excellent communication skills, both written and verbally Outstanding customer service skills Proficient Computer Skills Professional work ethic and high integrity Ability to work as a team and/or independently Strong problem solving and follow up skills Availability 7am - 6pm M-F - Rotating Saturdays 8am-5pm Galpin Benefits Competitive Payplan Full Benefits after 30 days of employment including Health, Vision, & Dental Insurance 401k with company match Paid vacation and sick time Vehicle Purchase Discounts Advancement opportunities Custom tailored onboarding and cross training programs COMPENSATION DISCLOSURE: (anticipated total compensation base on current lowest and highest earning employees in this role is $10,000 - $20,000 a month; actual total compensation will vary based on performance). Pay is hourly base rate of $17.87 + Commissions. At Galpin, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Requirements

Minimum of a high school diploma or equivalent
Valid driver's license
3-5 years service advising experience
Excellent communication skills, both written and verbally
Outstanding customer service skills
Proficient Computer Skills
Professional work ethic and high integrity
Ability to work as a team and/or independently
Strong problem solving and follow up skills
Availability 7am - 6pm M-F - Rotating Saturdays 8am-5pm

Responsibilities

Greet customers and create a welcoming and friendly environment
Work with the customer to evaluate their service needs, review past service history, and make recommendations for repairs
Instill confidence in the customer by completing accurate estimates for parts, and labor
Partner with service technicians and ensure repair orders are delivered promptly
Build trust in customers by checking up on repairs, explaining completed work, and ensuring customer satisfaction
Be part of an elite team of automotive service professionals
Continue to develop your skills and take your career to new heights!

Benefits

Competitive Payplan
Full Benefits after 30 days of employment including Health, Vision, & Dental Insurance
401k with company match
Paid vacation and sick time
Vehicle Purchase Discounts
Advancement opportunities
Custom tailored onboarding and cross training programs

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