Service Advisor

Tom Kadlec Kia•Rochester, MN

32d•$50,000 - $80,000

About The Position

Join the Tom Kadlec Team as a Service Advisor! Since 1979, Tom Kadlec has proudly served the Rochester community. We exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a driven and customer-focused Service Advisor to join our growing team! If you thrive in a fast-paced, people-first environment and are ready to build a long-term career with a company that invests in your growth, this is the opportunity for you. Pay Range: $50,000–$80,000/year (competitive base + performance rewards)

Requirements

A people-first mindset with honesty and transparency.
Energy, positivty, and a customer service–driven attitude.
Strong communication and organizational skills.
A team player who takes ownership and thrives in a fast-paced environment.
Valid driver’s license required.

Nice To Haves

Previous customer service or auto industry experience preferred (but not required—we’ll train the right person!)

Responsibilities

Welcome and assist customers with professionalism and warmth.
Gather vehicle information and listen carefully to customer concerns.
Recommend maintenance & repairs based on vehicle age, mileage, and history.
Prepare accurate estimates for parts and labor.
Keep customers informed with timely updates throughout the repair process.
Ensure repair orders and invoices are accurate and transparent.
Explain completed work and charges clearly to customers.

Benefits

401(k) with Company Match – Traditional & Roth options
Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
Comprehensive Insurance Coverage – Including medical, dental, and vision plans
Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
Critical Illness & Accident Insurance – Additional protection when you need it most
Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
Employee Discounts – Save on vehicles, service, and parts
Financial Planning Resources
Supportive, Experienced Management – Work with professionals who care about your success
Positive Team Culture – Clean, friendly, and collaborative work environment
Paid, Hands-On Training – Learn and grow with industry-leading training and support
Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
Opportunities to Advance – A place to build your career and grow with us
Closed on Sundays – Dedicated time off for rest and family