Service Advisor- Ridenow Concord

RideNow Group • Concord, NC

1d

About The Position

RideNow Powersports is looking for an enthusiastic and customer-focused Service
Advisor to join our team!

WHAT YOU’LL DO:

Schedule service appointments for repairs, maintenance, and recalls.
Be the first point of contact for customers—greet them warmly and guide them
through the service process.
Accurately document customer concerns and vehicle issues on repair orders for
Motorcycles, ATVs, UTVs, and Personal Watercraft.
Communicate additional recommended work or service delays to the Service
Manager and customers in a timely manner.
Educate customers on required or recommended services and provide clear cost
estimates.
Promote additional services and current promotions.
Monitor repair progress to ensure timely and quality completion.
Keep customers updated on the status of their vehicle throughout the repair
process.
Review completed work with the customer, answer questions, and ensure
satisfaction.
Perform other related duties as needed.

Requirements

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Nice To Haves

• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Benefits

• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed