Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Canton, MS

4h•Onsite

About The Position

Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. Love’s is a family-owned and operated business headquartered in Oklahoma City, fueling customers' journeys since 1964. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Requirements

Valid driver's license with clean safety record
Pass drug screening and medical exam as per regulations
Excellent communication and interpersonal skills with a customer satisfaction focus
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment
Strong organizational and multitasking abilities with attention to detail
Effective teamwork skills

Nice To Haves

6 months in customer service or sales preferred

Responsibilities

Maintain a safe and clean facility
Greet customers, address vehicle service needs, and document issues
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
Keep customers updated on vehicle status and provide comprehensive explanations of completed work
Handle customer complaints and resolve concerns