Volkswagen- Service Advisor

Boch•Norwood, MA

30d•Onsite

About The Position

Nucar Volkswagen of Norwood, 1280 Providence Hwy, Norwood, MA 02062, is currently looking to add a top-notch Service Advisor to our busy winning team! Our top grossing Service Advisors exceed $100k per year! As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and requirements.

Requirements

Reliable, motivated and driven to deliver quality workmanship and a superior customer experience.
Continuously looking to learn and use new skills.
Value a strong team-based workplace.
Flexible, patient and calm when working in a fast-paced environment.
Focused on meeting goals and targets.
Excellent customer service and time management skills.
Ability to work extended hours and weekends when required.
1 to 2 years of retail Customer Relations and or Customer Service.
Strong attention to detail.
Strong interpersonal skills with ability to build a team and work as a team.
Ability to work well under pressure in a fast paced, ever changing high-volume environment.
Current, valid driver's license.
High School Diploma or equivalent required
Extensive knowledge of automotive industry and parts required
2+ years Previous service or advising experience

Nice To Haves

Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.

Responsibilities

Greeting and communicating with customers on all aspects of repair, such as creating work orders, arrange bookings and communicating them to the technicians, and providing estimates to the consumer and finalizing invoices.
Stream line work flow in the automotive repair departments.
Maintaining and following safety program.
Performing other duties and functions as directed by management.