Service Advisor

AutoSavvy•Santa Fe, NM

15h

About The Position

AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we’re not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience!

Requirements

Excellent communication and interpersonal skills to interact effectively with customers and address their concerns
Understanding of automotive systems and terminology to explain issues and services to customers accurately.
Capability to upsell services and products while maintaining customer trust.
Ability to prioritize tasks effectively to meet service deadlines and improve customer satisfaction.

Nice To Haves

Prior work in the automotive industry, whether as a technician, mechanic, or in a related role, helps build a strong technical foundation.
Background in customer-facing roles, especially in service-oriented industries, is crucial for developing interpersonal skills and understanding customer needs.
Experience in sales, particularly in automotive or related fields, can help in upselling services and managing customer relationships effectively.
Familiarity with service department operations, including scheduling, parts inventory, and workflow, is beneficial.
Familiarity with automotive diagnostic tools and software can improve communication with technicians and help in troubleshooting.

Responsibilities

Extend a professional and welcoming greeting to every customer immediately
Verify all customer information including email and cell phone with every customer
Gather all necessary vehicle information correctly and record accurately
Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time
Write a detailed repair order for each customer given their needs
Perform visual walk around of the vehicle making any note of vehicle condition
Work with and assist automotive technicians on repair orders
Perform clear and consistent communication with every customer
Handle all customer concerns immediately with a fair resolution for the customer and the dealership
Maintain a high level of customer satisfaction scores
Give fair and competitive price quotes along with detailed documentation
Follow all factory guidelines for warranty coverage
Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior
Additional duties assigned