Service Advisor

DeVivo Companies • Saugus, MA

17d • $20 - $35 • Onsite

About The Position

DeVivo Truck & Trailer has an opening for a full-time Service Advisor at our location in Saugus, MA. For generations, DeVivo Truck & Trailer has been dedicated to serving drivers, fleets, and businesses with the trucks, parts, and services they rely on. Were more than a dealership - were a trusted partner committed to keeping you on the road and driving your business forward. Backed by industry expertise and long-standing partnerships with leading manufacturers, our team takes pride in delivering reliable products and customer-first solutions. Whether youre looking to purchase, service, or learn more about the latest in trucking and trailers, were here to help every step of the way. Learn more about us at www.devivocompanies.com. What We Offer: Family-oriented culture & team environment Promotion opportunities we promote from within Medical & dental insurance Life insurance Flexible spending account 401k plan with match Paid time off Paid holidays Uniform & boot program Paid training Certification reimbursement Factory training Modern, clean, bright & well heated shop Employee referral bonuses Compensation of $20.00-35.00/hour

Requirements

• 2 years experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Strong work ethic and a commitment to work extra hours as needed
• Valid drivers license

Nice To Haves

• Experience with Procede is a plus

Responsibilities

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

Benefits

• Family-oriented culture & team environment
• Promotion opportunities
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Certification reimbursement
• Factory training
• Modern, clean, bright & well heated shop
• Employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed