Service Advisor (Experienced)

Casey Kia•Newport News, VA

About The Position

Service Advisor - Join the Winning Team at Casey Auto Group! Casey Auto Group, a family-owned business with over 60 years, is seeking an Experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career. At Casey Auto Group, you'll be the face of our service department, helping customers feel confident and cared for. You'll work with some of the best American and import vehicle lines, from entry-level to high-end luxury. Why You'll Love It Here: Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience. Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions. Job Stability: As a family-owned and operated company, we offer stable employment in an industry that is always in demand. Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.

Requirements

Previous experience as an Automotive Service Advisor is required.
Demonstrated ability to manage others.
Strong record of positive customer satisfaction results.
Organized and friendly personality with fantastic communication skills.
Time management skills and the ability to work with little supervision.
A professional, well-groomed personal appearance.
A valid driver’s license and a clean driving record.
Must be at least 18 years of age.

Responsibilities

Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service.
Providing concierge support for all owner inquiries, whether over the phone or in person.
Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold.
Answering technical questions about vehicle problems, warranties, services, and repairs.
Maintaining customer happiness scores at or above company standards.
Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims.
Collaborating with upper management on hiring and disciplinary decisions for the service department.