Service Advisor - Gee Automotive Companies
About The Position
Gee Automotive Companies is looking for a motivated, customer-focused Service Advisor to join our team at our Ford dealership in Kirkland. This role is ideal for someone who takes pride in delivering exceptional customer service and wants to build a long-term career representing a trusted, industry-leading brand like Ford. As a Service Advisor, you will be the key connection between our customers and our service team—guiding Ford owners through their maintenance and repair needs while ensuring a smooth, professional, and positive service experience from start to finish. Why Choose Gee Automotive Companies? Gee Automotive Companies is proud to be ranked #2 among Extra-Large Best Places to Work in Washington, a recognition that reflects our commitment to our people, our culture, and long-term career growth! Career growth opportunities - Grow within Gee Automotive Companies with opportunities for advancement into leadership or specialized service roles—both within Ford and across our dealer group. Ford-specific & ongoing training - Stay current with Ford technologies, service standards, and best practices through manufacturer and in-house training programs. State-of-the-art Ford facilities - Work in a modern, well-equipped Ford service department with the latest diagnostic tools and technology. Team-driven environment - Collaborate with experienced Ford-certified technicians, advisors, and managers who work together to deliver top-tier service. Customer-first culture - Be part of a team that values long-term customer relationships, personalized service, and the Ford ownership experience.
Requirements
- 1–3 years of experience as an Automotive Service Advisor (Ford or dealership experience preferred).
- Strong team-oriented mindset with the ability to collaborate effectively with technicians, management, and customers.
- Excellent communication and customer service skills with a professional, customer-first approach.
- Strong attention to detail, including accurate documentation, follow-up, and repair order management.
- Ability to multitask and stay organized in a fast-paced, high-volume service environment.
- Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Ford or dealership experience preferred
Responsibilities
- Greet customers promptly and professionally, creating a welcoming service experience.
- Advise customers on recommended Ford services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Accurately write and manage service repair orders with clear, detailed information for the technician team.
- Communicate effectively with the service department to ensure timely and quality completion of work.
- Upsell Ford-recommended maintenance services, protection plans, and accessories when appropriate.
- Maintain consistent communication with customers regarding vehicle status, timelines, and additional service needs.
- Build strong customer relationships to drive repeat business and high customer satisfaction scores.
- Deliver outstanding customer service in a fast-paced, team-oriented Ford dealership environment.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
