SERVICE ADVISOR (6003)

Team Automotive Group • Goldsboro, NC

2d • $50,000 - $85,000 • Onsite

About The Position

As a Service Advisor / Writer at Team Auto Group, you will be the frontline liaison between our clients and our service team. In this role, you will handle incoming service calls, assist customers in understanding service options, and ensure a high level of satisfaction by explaining parts availability, warranty details, and pricing transparently.

Requirements

• Must have prior experience and strong automotive knowledge
• Availability to work alternating Saturdays.
• Professional demeanor with strong interpersonal and communication skills.
• Ability to follow detailed instructions and processes.
• Valid driver’s license and a clean driving record.
• Strong team orientation and a service-driven attitude.

Responsibilities

• Respond promptly to incoming service calls and address customer inquiries.
• Thoroughly identify and assess customer needs to achieve satisfaction.
• Provide detailed explanations of parts, services, warranties, and pricing.
• Assist technicians by sourcing the correct parts and estimating labor times.
• Maintain and strive to exceed our dealership’s customer satisfaction scores.
• Conduct comprehensive Vehicle Inspection Reports for each customer.
• Proactively follow up with customers to discuss and reschedule declined services.
• Efficiently use xTime software to enhance service menu presentations and offerings.

Benefits

• Competitive 401(K) plan with employer match.
• Comprehensive health and prescription coverage.
• Life and disability insurance.
• Full dental and vision care.
• Generous paid vacation (up to 18 days) and holidays.
• Uniforms provided.
• Attractive employee purchase plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees