Service Advisor - Collegeville, PA
About The Position
At Konecranes, we believe great customer experiences start with empowered, accountable sales professionals. As a Service Advisor, you will play a critical role in driving revenue growth, supporting field operations, and delivering solutions that keep our customers’ operations running safely and efficiently. We invest in our people with a competitive base salary plus an uncapped commission structure, giving high performers the opportunity to directly control their earning potential. Your results drive your rewards. As a global leader in material handling solutions, Konecranes is committed to developing ambitious, driven professionals who want more than just a role — they want a long-term career path. If you are motivated, competitive, customer-focused, and ready to take the next step in a rewarding inside sales career, build your future with Konecranes. Your future and growth starts here.
Requirements
- Strong written and verbal communication skills are essential
- Solid proficiency in standard PC applications and CRM systems.
- Bachelor’s degree or associate degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.
- Minimum of two (2) years of experience in industrial service or technical sales preferred; a combination of relevant education, training, and experience will also be considered.
- Demonstrated track record of achieving sales results required.
- Must maintain a positive, disciplined approach in the face of rejection, to continuously improve performance.
Responsibilities
- Contacting customers within 24 hours of inspections and service visits to review findings/perform service reviews to help meet assigned sales targets.
- Activities assigned to this role include estimating, completing, and following up on customer offerings.
- Developing competency and leveraging processes and tools provided for this role to maximize sales growth.
- Engaging in various sales activities while primarily focusing on opportunities created during inspections/maintenance, site visits, or other sales leads generated by field operatives.
- Developing relationships with customers, field technicians, branch personnel, and local sales team to foster customer growth.
- Performing service reviews and providing consultative services within the targeted time frame established. Use of the approved online media is required (Microsoft Teams/Bookings).
- Assisting with and preparing price estimates for service work using established worksheets, guidelines, and input from the service department.
- Preparing and maintaining sales case information in the CRM software ensuring they are in the appropriate stage of the sales funnel.
- Conduct frequent and regular follow-ups for all open sales cases.
- Maintaining the sales funnel according to the established KPI's (Key Performance Indicators) for funnel quality reporting.
- Qualifying all new prospects for credit worthiness. Check D&B ratings and obtain credit applications, tax-exempt certificates and W9’s if appropriate.
- Maintaining customer and contact information in the CRM software, as required.
- Perform other duties as assigned.
Benefits
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- identity theft protection
- accident insurance
- travel insurance
- 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
- 10 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
