Service Advisor

Lithia & Driveway•Austin, TX

1d•Onsite

About The Position

Howdy Honda is looking for a Service Advisor to join their team. This role is focused on helping satisfied customers and earning customers for life. The Service Advisor is responsible for initiating automotive services and repairs by identifying vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. The advisor acts as a crucial communicator and liaison between the customer and the technician, ensuring mutual understanding of needs and recommended services.

Requirements

A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required

Nice To Haves

Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer records
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials, completion times and service expenses