Service Advisor

Meineke - 340•Philadelphia, PA

16h•Onsite

About The Position

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation. Meineke values personal and professional growth, offering ongoing training and development programs to enhance automotive knowledge and stay up-to-date with the latest industry trends and advancements. Join a supportive and collaborative team that encourages growth and camaraderie in locally-owned Meineke shops, fostering a sense of community and connection.

Requirements

High school diploma or GED required
Valid state-issued driver’s license and clean driving record are required
At least two years of experience as an automotive service writer or service advisor is required
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Nice To Haves

previous management experience
bachelor’s degree preferred
Experience as an automotive service manager is preferred

Responsibilities

Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving sales and customer service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records